Privacy Policy

Privacy Policy for Carpet Cleaning SW5 Customers

This Privacy Policy explains how Carpet Cleaning SW5 collects, uses, stores, and protects personal data relating to customers and prospective customers in the SW5 area. It is designed to comply with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Carpet Cleaning SW5 customers and service users located in the SW5 area.

Data Controller

Carpet Cleaning SW5 is the data controller in respect of the personal data we process about our customers and prospective customers. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We collect and process personal data that is necessary for the provision of our carpet cleaning and related services. The types of personal data we may collect include:

Identification and contact details, such as your name, residential or business address, and general location within the SW5 area.

Booking and service information, such as details of the services you request, dates and times of appointments, access instructions, information about the areas to be cleaned, and any special requirements you notify to us.

Payment and billing information, such as billing address and payment-related data necessary to complete transactions. Where payment is taken through a third-party payment processor, we generally do not receive or store full card details, but we may receive transaction references and confirmation data.

Communication records, such as information you provide when you contact us, make an enquiry, request a quotation, submit feedback or complaints, or otherwise communicate with us regarding our services.

Technical and usage information, such as limited information supplied by your browser or device when you visit our website, including date and time of access and pages viewed, to the extent that such data is considered personal data under applicable laws.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis for doing so. Depending on the circumstances, the lawful bases we rely on include:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, for example to arrange and provide carpet cleaning services, communicate about your booking, and handle invoicing and payments.

Legal obligation: We may process personal data where it is necessary for compliance with legal obligations, such as maintaining appropriate financial and tax records.

Legitimate interests: We may process your personal data where it is necessary for our legitimate interests, provided that such interests are not overridden by your rights and freedoms. These interests may include managing and improving our services, responding to enquiries, ensuring security and preventing fraud, and maintaining business records.

Consent: In some cases we may rely on your consent, for example for certain types of direct marketing where consent is required. Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use personal data we collect about you for the following purposes:

To provide carpet cleaning and related services, including taking bookings, confirming appointments, attending your property, and carrying out requested work.

To manage our relationship with you, including sending service updates, responding to your queries, handling complaints, and providing customer support.

To process payments and maintain proper records of financial transactions and invoices.

To improve our services, including monitoring service quality, training staff, and developing new or enhanced offerings.

To send you information about our services, offers, or updates where permitted by law and, where required, where you have given consent.

To comply with legal and regulatory requirements and to cooperate with law enforcement or regulatory authorities where necessary and lawful.

Data Processors and Third Parties

We may engage carefully selected third-party service providers to process personal data on our behalf. These third parties act as data processors and are only permitted to process personal data in accordance with our instructions and for the purposes described in this Privacy Policy.

Examples of such data processors include:

IT and hosting providers that support our website, booking systems, and data storage.

Payment processing providers that handle electronic payments and related transaction verification.

Customer relationship management or communication service providers that assist with enquiries and service updates.

Professional advisors, such as accountants or legal consultants, where access to personal data is necessary for the services they provide.

We require all processors to implement appropriate technical and organisational measures to protect personal data and to comply with applicable data protection laws. We do not sell your personal data to third parties.

International Transfers

Where it is necessary to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using countries that have been deemed to provide an adequate level of data protection or implementing approved standard contractual clauses or equivalent protections.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.

In determining appropriate retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and any applicable legal obligations.

Typically, customer and booking records are kept for a period that allows us to respond to enquiries and manage our relationship with you, and to comply with tax and accounting obligations. When personal data is no longer needed, we will take steps to delete it or anonymise it so that you are no longer identifiable.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and regular review of our data handling practices. While we strive to protect your data, no transmission or storage system can be guaranteed as completely secure.

Your Data Protection Rights

Under data protection laws, you have certain rights in relation to the personal data we hold about you. These rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to request a copy of that data and information about how it is used.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify accuracy or consider an objection you have raised.

Right to object: You have the right to object to processing based on our legitimate interests and to object at any time to the processing of your personal data for direct marketing.

Right to data portability: Where the processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transmitted to another controller where technically feasible.

Where we rely on consent as a lawful basis, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the usual contact details you use for Carpet Cleaning SW5. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise any of your other rights.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we use your personal data. Further information on your rights and how to complain can be obtained from the Information Commissioner’s Office.

Scope and Updates to This Policy

This Privacy Policy applies to all Carpet Cleaning SW5 customers and prospective customers in the SW5 area and covers personal data collected through our website, by telephone, in person, and through other interactions related to our services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any significant changes will be made available through our usual communication channels or on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.